Protecting your personal details on our website
The Website is brought to you by Flaithulach Ltd. We believe it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You may change your mind at any time by emailing us at the address below.
1. Collecting Information
We may collect Personal Data about you, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, how you will pay for the product or service.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services, or how we can best serve your enquiry.
2. Using Your Personal Information
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify services and/or products which you could have from us.
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out our own marketing analysis. We do not sell or pass on your information to marketing companies.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you about products and services unless you have previously asked us not to do so.
2.1.7. To keep you up to date with discounts and offers we negotiate from time to time on behalf of our customers.
2.1.8. We may check your details with fraud prevention agencies.
2.3. We may allow other people and organisations to use Personal Data we hold about you only in the following circumstances:
2.3.1. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3. Protecting Information
We have strict security measures to protect Personal Data.
3.1. We do not process your personal data or card details on our website. Nor do we have access to your card details via transactions placed on our website. This is carried out by leading secure online payment processor Nochex.
3.2. Where applicable: It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5.1. The Website may include third-party links to other websites. We do not provide any personally identifiable customer Personal Data to third-party websites..
5.2. We exclude all liability for loss that you may incur when using these third party websites.
6. Further Information
© 2012 Flaithulach Ltd.
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